Privacy Policy

Privacy Policy

‍Pahk Solutions Inc. (hereafter referred to as “Pahk Solutions”, “Pahk”, “the company”, “we”, “our”, or “us”), a corporation established in accordance with the laws of Ontario, Canada, is the lawful proprietor and operator of Karbon. Pursuant to relevant data protection laws, Pahk Solutions serves as the data controller of your personal data, and our chief place of business is located at 1600 - 2300 Yonge St., Toronto, Ontario, M4P 1E4.

The present privacy policy provides a detailed outline of our approach to obtaining, utilizing, disclosing, and safeguarding personal data when our services are utilized. Our services include all data gathered through our mobile application (referred to as "apps" or "app"), websites, or any other related services available through these platforms, or accessed by a user, including but not limited to sales, marketing, events, or any communication that may occur between the user and us (such as via email, telephone, or in-person). This policy solely applies to our handling of personal data pertaining to identifiable individuals and does not encompass confidential business information.

Pahk Solutions collects and uses personal data for identification reasons, authorization and eligibility validation, and to provide technology-enabled environmental sustainability and human resources services (such as employee benefits, vacation time, and employee recognition) through our websites and apps. Additionally, we employ your information for our internal objectives, including analyzing and improving our services, and for communication purposes.

Pahk Solutions recognizes the significance of data privacy and security and is committed to safeguarding your privacy and personal information. This document has been developed to provide you with pertinent information on the personal information that we may collect, on how this data is handled, processed and used, and on the options you have with regards to the personal information you provide.

We may provide you services on behalf of our clients or sponsors. In these scenarios, they are the main responsible party for your personal information. We may refer any queries about utilization of your personal information to our client.

‍Getting Your Consent
‍We may collect and use certain information about you, when you use our services or interact with us. When we do so, we will only collect, utilize, or disclose your personal information with your consent for the purposes and with the persons and/entities we have notified you of, or as allowed or mandated by law. Your consent may be either explicit or implicit (where the law permits). For instance, by granting access to your GPS data, you are implicitly consenting to Pahk Solutions gathering and utilizing your movement data to calculate your travel carbon footprint. In certain situations, we may receive consent directly from you (as outlined in this privacy policy), while in others, we may rely on the consent you provided to your employer or app sponsor.
You have the right to decline or withdraw your consent for us to collect, use, or disclose your personal data (to the extent that our processing is based on your consent in conformity with applicable law). Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. Nonetheless, depending on the circumstances, the withdrawal of your consent may impact our accuracy of carbon footprint calculation or insights or, our ability to provide you with services or, with regards to administering benefits and rewards, hinder our ability to process your requests for the redemption of rewards and benefits.
Personal information is procured by Pahk Solutions through various channels, which may include obtaining it directly from you, through your use of our services, programs, websites, and applications, receiving it from your employer or association, during your attendance at Pahk Solutions' sites or events, throughout your job application process at Pahk Solutions, when you submit a complaint or inquiry to us, through interactions with us on social media, and by obtaining it from authorized third parties, as permitted by law.

‍Children’s Privacy
‍Pahk Solutions has instituted measures to ensure that personal information is not intentionally gathered from individuals below the age of 13 without the authorization of their parent or legal guardian. In the event that an individual under the age of 13 seeks to use Pahk Solutions' services, the parent or legal guardian of the individual must contact our team on their behalf.

Collection of Information
‍Personal information refers to any data that can identify an individual, such as name, email address, age, or physical address. The information collected by Pahk Solutions can be categorized as follows:
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‍Identity information‍
‍Types of information we may collect: Your name, username, employee number or similar identifier, marital status, date of birth and reported gender
‍How we may use it: The collected identity information may be used to communicate with you, identify and authenticate you, verify your eligibility for our services, process and authenticate your reward redemption request, and create and administer your account when you register for our service, including through our websites and apps.

‍Contact information‍
‍Types of information we may collect: Your billing address, postal address, email address and telephone numbers
‍How we may use it: The collected contact information may be used to provide you with information on our products and services, including any special promotions, offers, or events, compute your carbon emissions and recommend measures to reduce your carbon footprint, verify your eligibility for our services, establish and administer your account when you register for our services, which may include accessing our websites and applications, process your reward redemption request, and communicate with you and address your inquiries, or for any other purposes associated with Pahk Solutions’ services, applications, and websites.

‍Employment information‍
Types of information we may collect: Your job title, place of work, hire date, employment history, work address.
‍How we may use it: The collected employment information may be used to process your applications, verify your eligibility for our services, and administer the products, services, benefits, and rewards you have with us.Interaction information‍Types of information we may collect: Telephone recordings and transcripts, records of communications (such as emails, letters, online chat, etc.)How we may use it: The collected interaction information may be used to address any concerns, improve our services and resolve disputes, ensure quality assurance, provide training to our personnel, fulfill your service and information requests, communicate with you and respond to your inquiries, and keep a record of your interactions with Pahk Solutions.

‍Digital interaction information‍
‍Types of information we may collect: Login data, browser type and version , browser plug-in types and versions, IP address, time zone setting and location, geolocation data, operating system (including the type of device used) and other technology, related to the devices you use to access our websites and/or our apps
‍How we may use it: The collected digital interaction information may be used to identify potential opportunities for new products or services and improving existing ones, personalize your user experience and analyze how you interact with our websites and applications, evaluate the performance of our apps and websites, as well as for product development and planning, audit, and administrative purposes, notify you of relevant issues related to our website or application, including push notifications, and calculate your carbon emissions and provide recommendations for reducing your carbon footprint using the information you provide us. Please refer to our Cookie Policy for the Pahk Solutions app for more information on how we use cookies, Google Analytics, and related technologies. 

‍Job applicant information‍
‍Types of information we may collect:
Résumé, cover letter, reference letters, employment history and interests
‍How we may use it: The collected job application information may be used for staffing and recruitment activities and to maintain an inventory of candidates for current and future work opportunities, carry out services on your or your employer/app sponsor's behalf (such as rewards and recognition services), gain an understanding of your needs, evaluate the appropriateness of our offerings, and assess future requirements.The collected personal information may be used to provide customized services that meet your specific demands, advertise and market our products and services to you, improve the quality of our operations and offerings, experiment with and create new products and services, manage our business operations, secure our company, websites, applications, and other services, comply with our legal and regulatory obligations, including defending our legal rights, to undertake any other activities that are consistent with the purposes stated above.

‍Other Information
‍Pahk Solutions also collects lifestyle data to calculate your carbon emissions from transportation, home energy usage, food consumption, waste, and shopping habits. By obtaining your consent, Pahk Solutions' apps retrieve location data from your mobile device to determine your transportation footprint. In addition, the app may request that you input lifestyle data, for example, regarding your car make, driving habits, size and type of residence, dietary habits, and daily activities to calculate your personal environmental footprint.

‍Cookies and Tracking Technologies
‍"Cookies" are compact files that websites place on your computer or mobile device's memory through your browser. These files enable websites or applications such as Pahk Solutions to monitor your activity on the website or application and enhance your experience by remembering your preferences. You have the option to alter your personal computer or mobile device's browser settings to decline cookies. However, declining cookies may limit your ability to access certain areas of our website and prevent you from utilizing certain features.

‍Third-Party Cookies
‍Third-party cookies may be delivered to your device through our website, in addition to the cookies that Pahk Solutions places on your device. These cookies serve various purposes, including but not limited to identifying you, tracking your preferences, preventing fraudulent activities, enhancing website security, evaluating website performance, and providing content tailored to your interests on our website and other third-party websites. For example, we employ Google Analytics, a web analytics tool that assists us in comprehending how visitors interact with our websites. Other third-party cookies may be delivered to your device to monitor your online behavior across non-affiliated websites and display targeted advertisements, either on our website or on other websites.

‍Disclosure of Personal Information
‍Pahk Solutions may use your personal information to generate de-identified, aggregated, or anonymized data that cannot be used to identify you. This type of data is used for research, compiling statistics and reports, and analyzing our services, business operations, and trends. We may share this data with clients to demonstrate usage of our services, aggregate carbon emissions, and the impact of policies on aggregate user behavior. Third-party service providers may also receive this data to create marketing materials, statistical analyses, and case studies. This is done to improve Pahk Solutions' performance and to develop relevant products, services, and offers. We will only disclose personal information for authentication and reward redemption with your consent. We may also disclose personal information if required by law or to protect our legal rights.

‍Data Security and Retention
‍We have taken appropriate measures to safeguard personal information against unauthorized access, use, or disclosure. We retain personal information only for the duration required to fulfill the purpose for which it was obtained or as required by applicable laws.Third-Party ServicesIt is recommended that you review the privacy policies of any third-party services we offer, as they may differ from Pahk Solutions' policies. We are not liable for the privacy practices or content of these third-party services.

‍Data Breach Notification
‍In the unlikely event of a data breach, Pahk Solutions shall take immediate measures to contain and rectify the situation. If feasible, Pahk Solutions shall notify affected users within 72 hours of discovering the breach. Such notification shall include the nature of the breach, the compromised information types, the steps taken to mitigate the damage, and the measures being implemented to prevent future breaches. Furthermore, Pahk Solutions shall provide guidance to affected users on how to protect themselves from potential risks resulting from the breach. If the data breach is significant or affects a large number of users, Pahk Solutions shall also notify the appropriate regulatory authorities in compliance with applicable laws.

‍Changes to This Privacy Policy
‍Occasionally, we might update this privacy policy, and we'll notify you of any changes by posting the revised policy on our website or application. We recommend that you periodically review this policy.

‍Contact Information
‍If you have any questions or concerns regarding this privacy policy or your personal information, please contact us at info@pahk.io.

‍This policy is effective as of 1 May 2023.